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Return to ChatBlocker product page: Chat
Limiting Software
The following questions are the most common
questions the support team receives regarding ChatBlocker.
If there is a question you have that is not
answered here, please contact our support staff by sending us
an email. We will respond within 24 hours but typically within
4 hours. Click here to email support!
1. I run ChatBlocker, but nothing happens.
What's wrong?
If you run the ChatBlocker.exe module, and
find that no program executes, it is VERY likely that you have
configured ChatBlocker to run in total stealth mode upon activation.
To take ChatBlocker out of stealth mode, you will need to simultaneously
press the correct key sequence to bring ChatBlocker out of
stealth mode. This key sequence is as follows: Ctrl / Shift
/ Alt / F8
2. I can not rename ChatBlocker! What is
wrong?
This simply means that you cannot rename ChatBlocker.exe because it is running already. To stop ChatBlocker
from running, you will have to manually close it. To do this,
simply end the monitoring process and hit the "X"
on the main ChatBlocker interface window. Once you have closed
ChatBlocker, you can freely rename the ChatBlocker.exe module
without receiving any errors!
3. I press the hotkey sequence to remove
ChatBlocker from stealth mode, but nothing happens. Why?
If nothing occurs when you press the appropriate
hotkey to remove ChatBlocker from stealth mode (Ctrl / Shift
/ Alt / F8). This means that ChatBlocker is not running in
stealth mode, or ChatBlocker is not monitoring your machine.
If this is the case, ensure ChatBlocker is running, and if
it is, but not in stealth mode, simply click the ChatBlocker
icon on your system tray (near the clock) to bring up the main
ChatBlocker control panel.
Note: Ctrl / Shift / Alt / F8 will NOT work
if you have changed the stealth mode HotKey inside the ChatBlocker Preferences window. If you have changed the default
HotKey, you will need to press that hotkey instead of Ctrl /
Shift / Alt / F8.
4. What Operating Systems is ChatBlocker
compatible with?
ChatBlocker will work across all Windows
platforms. This includes Windows 95/98/ME/NT/2000/XP!
5. Which Instant Message Platforms does ChatBlocker support?
ChatBlocker will record and block chat and
Instant Message conversations for ALL of the following chat
platforms:
AOL Instant Messenger
America Online
ICQ 2000/2001
Yahoo Messenger
MSN Messenger (will NOT record MSN6 conversations)
6. Why isn't ChatBlocker recording any of
my instant messages?
If ChatBlocker is NOT recording chats and
instant messages, ensure that you have enabled this feature
under the Logging tab inside the General Configuration screen.
Also, double check to make sure that the software for the chat
platform you wish to monitor is up to date. If this chat software
is an older build, ChatBlocker may not be able to monitor the
instant messages/chats correctly.
7. I am not receiving the ChatBlocker logs
via e-mail. What's wrong?
If you are not receiving your e-mail delivery
logs, you may have specified the wrong SMTP Host inside the
SMTP Mail Delivery configuration screen, or you mis-typed your
e-mail address. Double check your SMTP Mail Settings inside
ChatBlocker, and if the problem persists, you may need to consult
your system administrator or ISP for your SMTP Host.
Tip: To find out exactly what is going
wrong and why you are not receiving e-mail delivery logs, perform
a Test/Simulate E-mail Delivery. If the test e-mail fails, you
can view the exact error of what is going on and how to fix
it!
8. I choose to install ChatBlocker without an UnInstaller
and now I want to uninstall ChatBlocker. How can I go about doing
this?
If you installed ChatBlocker without an uninstaller,
you can simply locate the ChatBlocker files in Windows Explorer
and delete them manually. To ensure the files are completely
deleted, make sure ChatBlocker is NOT running.
Return to ChatBlocker product page: Chat
Limiting Software
- Windows 95, 98, ME, 2000/NT, and
Windows XP
Price: $39.99
Instant Download!
Ordering is 100% safe via our authorized plimus.com
secure server.
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